We are constantly striving to extend the range of benefits we can provide for our existing and potential customers. Understanding our customers’ requirements and our ability to deliver innovative solutions can assist them in achieving their own goals.

Customer engagement

Understanding a client’s challenges and developing solutions to help overcome these, assists us in building lasting relationships. Engagement with our customers takes many forms with clear communication and transparent working practices at the core of how we operate.

Our subsidiaries work closely with their clients engaging in events such as workshops, training days and briefings. During the year we collaborated with new customer, Bristol Water, to produce guidance for safe excavations around buried services. In highways, we developed a customer induction and workforce training guides. We are able to provide planned and reactive services in the short and medium term whilst understanding and assisting our clients in achieving their long-term goals.

Sustainable innovation

We deliver efficiencies for our clients through the use of innovative plant and working methods. Our subsidiary businesses research and develop bespoke solutions to the challenges they face in their individual markets. An example of this is our work in rail where our plant fleet includes numerous first of type Road Rail Vehicles ("RRV") which reduce the cost of maintenance activities and increase productivity during rail possessions.

During the year, our fencing team operating for Network Rail, improved efficiency by employing innovative installation techniques. In just one region, the team achieved a record performance installing c.12,000m of fencing over a four week period against the regional target of c.7,000m.

Assisting with our clients’ sustainability goals

We work to ensure the solutions we deliver assist our clients in achieving their sustainability ambitions. Our subsidiaries have been involved with a wide range of initiatives to support our clients during the year such as schemes to reduce single use plastic, carbon and energy usage.